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How we protect your account and respect your data

When you open an account with us, your personal information stays secure and is handled according to Indonesian law and international privacy standards.

Data encrypted end-to-endDANA, OVO, GoPay, QRIS verifiedAccount access 24/7 support
gocengqq How we protect your account and respect your data
GET HELP WITH POLICY

How to reach our legal and support team

We answer policy questions and account access requests through multiple channels. Our support team in Jakarta and across Indonesia is trained to handle data requests, privacy concerns, and account disputes. You can reach us by email, live chat, or phone during business hours, and we'll respond within 24 hours for urgent matters.

Team online

Email Support

Send policy questions and data access requests to [email protected]. We respond to all data subject requests within 30 days of receipt, following Indonesian data protection rules.

Live Chat

Open your account and visit Help in the lobby. Our chat team answers legal and account questions during operating hours, with priority response for account security concerns.

Phone Support

Call our Jakarta office at +62-21-XXXX-XXXX on weekdays from 09:00 to 17:00 WIB. Ask for our Legal & Compliance team to discuss account rights or privacy concerns.

SECURITY AND RIGHTS

How we handle your data and account security

Your account is protected by industry-standard encryption and verified login steps. We use cookies to remember your login preferences and track which games you play, so we can show you content you're…

Encryption

All deposits, withdrawals and account data travel through 256-bit SSL encryption. Your DANA, OVO, GoPay and QRIS details are tokenized and never stored in plain text on our servers.

Two-Factor Login

Enable optional two-factor authentication on your account page. You'll receive a code via SMS to your registered Indonesia mobile number each time you log in from a new device.

Fraud Detection

Our system flags withdrawals that deviate from your usual pattern and requires verification before processing. Withdrawal holds last 4–6 hours while we confirm your identity and payment details match.

Cookie Policy

We use session and persistent cookies to track your activity, remember preferences and measure site performance. Functional cookies are necessary; analytics cookies are optional and can be disabled in your privacy settings.

Data Retention

Active accounts retain full data indefinitely. Closed accounts are archived for 7 years for tax and fraud compliance, then securely deleted. You can request early deletion where local law permits.

Your Rights

You have the right to access, correct, port and delete your data. Contact [email protected] with a photo ID to verify your identity. We'll process all requests within 30 days and confirm completion by email.

Your questions about privacy and account rights

Yes. Your payment details are encrypted and verified once during setup. We never store your full card or bank account number. Each deposit is logged with a unique transaction ID, and you can download your statement anytime from your account wallet for tax or personal records.

We archive closed accounts for 7 years to comply with Indonesian tax law and fraud investigation requirements. After that period, your data is permanently deleted from our systems. You can request deletion before the 7-year window by contacting [email protected] with a photo ID.

We pause the transaction immediately and contact you using the phone number on file. We ask you to verify the withdrawal amount and destination. If you don't respond within 4 hours, the transaction is cancelled and funds return to your wallet. Suspicious logins trigger a two-factor code request before access is restored.

Yes. Send an email to [email protected] with a clear photo of your ID card or passport. We'll verify your identity, compile all data linked to your account, and send it in a readable format within 30 days. This includes deposit history, games played, support tickets and any notes from our team.

We use cookies to remember your login, track which games you play and measure site performance. Session cookies are required for the platform to work. Analytics cookies are optional; you can disable them in your privacy settings without losing account access. Clear your browser cookies anytime to remove all stored data.

Log into your account, go to Settings → Account → Close Account, and follow the steps. We'll email a confirmation link. After you confirm, your account becomes inactive immediately. Your data is archived for 7 years per Indonesian law, then deleted. You can request earlier deletion by emailing [email protected].

Contact support within 14 days of the issue. Provide your transaction ID and a description of what went wrong. Our Compliance team investigates and responds within 5 business days. If unresolved, you can escalate to [email protected] and request a formal dispute review, which takes up to 30 days.