Reference

How We Protect Your Account & Information

Your account details, payment information and game history stay encrypted on our servers from the moment you open an account.

Account data encryptedDANA, OVO, GoPay, QRIS secureWithdrawal verified by us
gocengqq How We Protect Your Account & Information
QUESTIONS ABOUT YOUR DATA

How to Contact Us About Your Privacy

Team online

Email Support

Reach our data privacy team at [email protected]. Include your account username and a description of your request. We respond to data-access and change requests within five working days.

In-Account Messaging

Open your account, go to Settings, select Help and send a privacy question directly. Our team reviews account-linked messages with priority and replies as soon as the next business day.

Live Chat

Our support team in Jakarta answers live-chat queries about privacy concerns 08:00–23:00 WIB daily. Ask about data retention, payment security or how to export your account details.

INSIDE OUR SECURITY

How We Keep Your Account & Payments Safe

Your account password is hashed, not stored in plain text, so even our engineers cannot read it.

Password Protection

Your password is encrypted using industry-standard hashing. We never store or see your password in readable form. Change it anytime in Settings if you feel your account may be at risk.

Payment Encryption

DANA, OVO, GoPay and QRIS transactions are secured with SSL encryption during transfer. We do not store your full payment credentials; only your wallet identifier is kept on file for future deposits.

Withdrawal Verification

Every withdrawal request must be confirmed via one-time code sent to your phone. This two-factor step ensures that even if your password is compromised, funds cannot leave without your phone approval.

Login Monitoring

We log every login, including date, time and IP address. You can view your full login history in Account > Security. Alert us immediately if you see a login you do not recognize.

Data Separation

Your personal details (name, email, payment info) are stored in a separate, isolated database from your game activity. This limits exposure if one system is compromised.

Retention & Deletion

We keep account data for as long as you hold an active account plus a retention period set by local law. Deleted accounts have their personal data purged after 12 months, where local law permits.

Your Rights & How We Handle Requests

Yes. Email [email protected] with the subject 'Data Access Request' and your account username. We will send you a complete export of your stored data — name, email, phone, payment history, game records and login logs — within five working days.

We delete payment wallet identifiers (DANA, OVO, GoPay, QRIS details) immediately when you close your account, unless local law requires us to retain them for dispute resolution. Your account name and email are kept for 12 months in case of chargebacks or regulatory inquiries.

No. We do not sell your personal data to third parties. Your information is shared only with payment processors (DANA, OVO, GoPay, QRIS) to process transactions, and only where local law requires disclosure to authorities.

Go to the Login page and select 'Forgot Password'. We send a reset link to your registered email. If you suspect unauthorized access, change your password immediately and contact [email protected]. We will review your login history and lock suspicious sessions.

Yes, we use cookies to keep you logged in, remember your language preference and detect fraud. You can disable non-essential cookies in your browser settings, though some lobby features may not work. We never use cookies to track you outside gocengqq.

Game history is stored for your account records and dispute resolution — you can view it anytime in your History tab. Live-chat messages in the lobby are stored for 90 days for moderation purposes, then deleted. Private support messages are kept for 12 months unless you request deletion.

Contact our support team at [email protected] with the subject 'Account Deletion Request'. We will close your account within two working days. Deletion is permanent — game history and account balances cannot be recovered. Payment data is purged after your local law's retention period.